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Evening and weekend GP appointments...




PSA testing and prostate cancer: advice for well men aged 50 and over




ADDITIONAL GP SERVICES AT CATERHAM DENE


NHS services are there for you when you need them. But many people are using urgent care services with health concerns that could be treated by a GP or pharmacist. This makes these services very busy and means you and others may have to wait longer to be treated.


The NHS is doing everything it can to prepare for the extra pressures and demands over the busy winter months.


You can #HelpMyNHS to give the best care by making sure you and your loved ones get the right care, at the right time, in the right place. This website helps you do this by highlighting where you can get medical treatment that is right for you. It includes details on the alternative services to A&E and GPs, along with tips on using of GP appointments properly, taking steps to help prevent getting ill and self-manage minor illnesses, as well as other services, such as pharmacists.


It is tailored to include listings on specific services available to you across Sussex and East Surrey.


Out of hours care


For medical help for non-life threatening conditions when your GP surgery is closed, call NHS 111 or visit your local community pharmacy.  


Minor Injuries Unit at Caterham Dene Hospital,


Church Rd, Caterham, CR3 5RA


9am-8pm, 365 days a year


(this is a service for over 18 year olds only)


Fair processing & privacy

Oxted Health Centre

Privacy Notice

(24/05/18)

How we use your personal information

This fair processing notice explains why the GP practice collects information about you and how that information may be used.

The health care professionals who provide you with care are required by law to maintain records about your health and any treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk-in clinic, etc.). These records help to provide you with the best possible healthcare.

NHS health records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records which this GP Practice holds about you may include the following information:

 

    • Details about you, such as your address, carer, legal representative, emergency contact details

    • Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.

    • Notes and reports about your health

    • Details about your treatment and care

    • Results of investigations such as laboratory tests, x-rays etc

    • Relevant information from other health professionals, relatives or those who care for you

 

To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used within the GP practice for clinical audit to monitor the quality of the service provided.

Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified. Sometimes your information may be requested to be used for research purposes – the surgery will always gain your consent before releasing the information for this purpose.

 

How do we maintain the confidentiality of your records?

Most of GP NHS health records are kept electronically. Our GP records database is hosted by EMIS Health Ltd, who is acting as a data processor, and all information is stored on their secure servers in Leeds, is protected by appropriate security, and access is restricted to authorised personnel.

We also make sure that data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

We only email you, or use your mobile number to text you, regarding matters of medical care, such as appointment reminders and (if appropriate) test results. Unless you have separately given us your explicit consent, we will not email you for non-medical matters (such as surgery newsletters and other information).

We maintain our duty of confidentiality to you always. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), or where the law requires information to be passed on.

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

 

    • General Data Protection Regulation (EU-GDPR)

    • Human Rights Act 1998

    • Common Law Duty of Confidentiality

    • Health and Social Care Act 2012

    • NHS Codes of Confidentiality, Information Security and Records Management

    • Information: To Share or Not to Share Review

Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential.

We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and / or in accordance with the new information sharing principle following Dame Fiona Caldicott’s information sharing review (Information to share or not to share) where “The duty to share information can be as important as the duty to protect patient confidentiality.” This means that health and social care professionals should have the confidence to share information in the best interests of their patients within the framework set out by the Caldicott principles. They should be supported by the policies of their employers, regulators and professional bodies.

 

Who are our partner organisations?

 

We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations;

 

    • NHS Trusts / Foundation Trusts

    • GPs

    • NHS Commissioning Support Units

    • Independent Contractors such as dentists, opticians, pharmacists

    • Private Sector Providers

    • Voluntary Sector Providers

    • Ambulance Trusts

    • Clinical Commissioning Groups

    • Social Care Services

    • Health and Social Care Information Centre (HSCIC)

    • Local Authorities

    • Education Services

    • Fire and Rescue Services

    • Police & Judicial Services

    • HMRC

    • Other ‘data processors’ of which you will be informed

You will be informed who your data will be shared with and in some cases asked for explicit consent for this happen when this is required.

We may also use external companies to process personal information, such as for archiving purposes. These companies are bound by contractual agreements to ensure information is kept confidential and secure.

Your right to opt-out of sharing your information

You have the right to opt-out (or object) to ways in which your information is shared, both for direct medical care purposes (such as the national NHS data sharing schemes), i.e. primary uses of your information, or for purposes other than your direct medical care – so called secondary uses. Please contact is if you wish to opt out of secondary uses information sharing.

Lawful bases for processing and the EU GDPR

Detailed information (individual privacy notices) about all our data processing activities, including lawful bases, can be found on our website, upon request from the surgery, or from the Data Protection Officer.

We rely upon Article 6(1)(e) Official Authority and Article 9(2)(h) Provision of Health for much of our processing.

Access to personal information

You have a right under the GDPR to access the information that the surgery holds about you. In order to request this, you need to do the following:

 

    • Your request must be made in writing to the GP – for information from the hospital you should write direct to them

    • There may be a charge to have a printed copy of the information held about you

    • We are required to respond to you within one month, or under certain circumstances, two months

    • You will need to give adequate information (for example full name, address, date of birth, NHS number and details of your request) so that your identity can be verified and your records located

Objections / Complaints

Should you have any concerns about how your information is managed at the practice, please contact the Practice Manager. If you are still unhappy following a review by the GP practice, you can then complain to the Information Commissioners Office (ICO) via their website (www.ico.gov.uk).

If you are happy for your data to be extracted and used for the purposes described in this privacy notice then you do not need to do anything. If you have any concerns about how your data is shared then please contact the practice.

Cookies

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Change of Details

It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.

Notification

The Data Protection Act 1998 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information.

This information is publicly available on the Information Commissioners Office website www.ico.org.uk

The practice is registered with the Information Commissioners Office (ICO).

 

Who is the Data Controller?

The Data Controller, responsible for keeping your information secure and confidential is : Oxted Health Centre

Complaints

Should you have any concerns about how your information is managed by the Practice, please contact the Practice Manager at the following address:

Ms Ronnie Godfrey

Oxted Health Centre

10 Gresham Road

Oxted

RH8 0BQ

If you are still unhappy following a review by the Practice you can then complain to:

The Information Commissioners Office (ICO).

www.ico.org.uk,

casework@ico.org.uk,

telephone: 0303 123 1113 (local rate) or 01625 545 745



 
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